Introduction
PetHub Family (hereinafter, "we", "our", or "the platform") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application, including any other related media (collectively, the "Platform").
Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using PetHub Family, you confirm that you have read and understood this Privacy Policy.
Information We Collect
We collect information in several ways:
• Registration Information: When you create an account, we collect your name, email, phone number, location, and password.
• Pet Information: Data about your pets including name, breed, date of birth, weight, medical history, vaccinations, treatments, and medications.
• Payment Information: Processed through third-party payment providers (we do not store complete card data).
• Usage Information: Data about how you interact with the platform, including features used, access frequency, and time spent.
• Device Information: Device type, browser, IP address, and operating system.
Purpose of Data Processing
We use your information to:
• Provide and improve our services
• Process payments and transactions
• Send notifications about pet reminders and service updates
• Comply with legal and regulatory obligations
• Prevent fraud and ensure security
• Analyze usage trends to improve user experience
• Respond to your inquiries and support requests
Legal Basis for Processing
Our processing of personal data is based on:
• Consent: By creating an account, you consent to the processing of your personal data.
• Contract Execution: Processing is necessary to provide the services you have requested.
• Legal Compliance: We comply with Law 1581 of 2012 (Colombia), CCPA regulations (California, USA), and other applicable data protection laws.
• Legitimate Interest: We process data to improve platform security and functionality.
Data Storage and Retention
We store your information while your account is active. After you close your account:
• We will retain your data for 30 days to allow account recovery.
• After this period, we will permanently delete your personal information, except as required by law.
• Financial information is retained according to applicable legal prescription periods (typically 5-7 years).
Information about pets may be archived indefinitely upon your request for historical records.
Sharing with Third Parties
We do not sell or share your personal information with third parties for marketing purposes. However, we share information with:
• Payment Providers: Stripe and other payment processors for secure transactions.
• Hosting Providers: Cloud storage servers to ensure availability.
• Legal Professionals: If required by law or to protect our rights.
• Family/Caregivers: If you give explicit permission to share access to pet profiles.
All our third-party providers are committed to data protection.
User Rights
You have the right to:
• Access: Request a copy of all your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your data ("right to be forgotten").
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Limit how we process your data.
• Revocation: Withdraw your consent at any time.
To exercise these rights, contact pethubfamily@gmail.com. We will respond within 15 business days.
Protection of Minors
PetHub Family complies with the Children's Online Privacy Protection Act (COPPA) and does not collect information from minors under 13 without verifiable parental consent. If we discover we have collected data from a minor without parental consent, we will immediately delete that information. If you have minors in your household:
• You are responsible for supervising their access to the platform.
• You can authorize shared access to pet profiles for minors under your supervision.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Remember your login preferences
• Improve user experience
• Analyze usage patterns through Google Analytics
You can control cookies through your browser settings. Some platform features may not function correctly if you disable essential cookies.
Data Security
We implement technical, administrative, and physical measures to protect your information:
• SSL/TLS encryption for all communications
• Secure storage on firewall-protected servers
• Limited access to authorized employees
• Regular security audits
While we strive to provide robust security, no transmission method is 100% secure. We cannot guarantee absolute security of your data.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or through a prominent notice on the platform. Your continued use of PetHub Family after changes constitutes your acceptance of the new policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Email: pethubfamily@gmail.com
We commit to respond within 15 business days.